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Legal terms that protect your account and wallet

When you open an account with ic slot, your access and the way we handle your funds and data depend on local law.

Account verification for all playersData held on encrypted serversWithdrawal confirmation within 48 hours24/7 support for account disputes
ic slot Legal terms that protect your account and wallet
CONTACT & DISPUTE

Reach our support team for account and legal queries

Team online

Live Chat Support

Open a chat session inside your account lobby during business hours. Our team handles account disputes, withdrawal delays and legal questions same-day. Available 09:00–23:00 Jakarta time, seven days a week.

Email – Legal Requests

Send account disputes, data access requests or withdrawal concerns to [email protected]. We respond to all legal inquiries within 48 hours and can retrieve your account transaction history or data export on request.

Account Settings – Data Management

Inside your account, visit Settings > Legal & Privacy to view our full terms, update your contact details, or request account closure. Changes take effect immediately; your data is retained according to local law and our privacy policy.

SECURITY & DATA

How we protect your data, cookies and account access

Account Verification & KYC

We verify your identity at signup using your phone number and a quick email confirmation. This protects your account from unauthorised access and ensures withdrawals go to your registered payment method. Verification takes under five minutes; no documents needed for most Indonesia players.

Payment Data Security

Deposits via DANA, OVO, GoPay and QRIS are encrypted; we never store your payment details. Your wallet balance is held on secured servers separate from your account login. Withdrawal requests are flagged for anti-fraud review before processing to your linked payment account.

Cookies & Tracking Transparency

We use essential cookies for account login and lobby navigation; optional cookies track your game preferences to improve your experience. You can manage all cookies in your browser settings without losing account access. See our Cookie Policy in the footer for full details.

Data Retention & Deletion

Account data is kept for the life of your membership plus two years after closure, as required by Indonesian payment and financial regulations. You can request a full data export or account deletion anytime via our Legal & Privacy settings; we process these within 30 days.

Third-Party Access & Privacy

We share account data only with payment processors (DANA, OVO, GoPay, QRIS operators) and our fraud-prevention partner for security checks. Your gaming activity is never sold to third parties. Read our Privacy Policy for the full list of who can access your information.

Dispute Resolution & Your Rights

If you believe your account has been compromised, your withdrawal was delayed unfairly or your data was misused, file a dispute via live chat or email. We investigate all legal complaints and provide a response within seven business days.

Legal questions about your account

Access depends on local law. We support players in most Indonesia regions via DANA, OVO, GoPay and QRIS. If you cannot log in or see certain games, your local rules may restrict access. Contact support to verify your region's eligibility or request account details.

All payments are encrypted and processed through official payment gateways. We do not store your payment credentials. Deposits show in your lobby wallet within seconds; if a deposit doesn't arrive, our support team can trace it and refund you within 24 hours.

Visit Settings > Legal & Privacy and select 'Request Account Closure' or 'Download My Data'. We process closures immediately and data exports within 30 days. Your account history remains accessible to you for two years after closure if needed for disputes or withdrawals.

Withdrawals are held for anti-fraud verification and account confirmation. This protects your account from unauthorised transfers. Once verified, funds are released to your linked DANA, OVO, GoPay or QRIS account. Large or unusual withdrawals may take longer; support can advise on your specific case.

We share data only with payment processors and fraud-prevention partners needed to process your deposits and withdrawals. Your gaming activity, personal details and wallet history are never sold or shared for marketing. See our Privacy Policy for a full list of data recipients.

Contact live chat or email support immediately with the transaction date and amount. We freeze your account while investigating and can reverse fraudulent transactions. Always enable two-factor authentication in Settings > Security to prevent future unauthorised access.

Log into Settings > Legal & Privacy and select 'Download My Data' or 'Transaction History Export'. We provide a full CSV or PDF of your deposits, withdrawals, bets and payouts for the past 24 months. The export arrives via email within three business days.